Making a Complaint
We appreciate that now and again things go wrong and if there is a problem kindly let us know and we will address your complaint as quickly as possible. We believe we can resolve most issues very quickly but if it does take longer we will be in touch to let you know what the next steps are.
We will keep in touh with you until the matter has been resolved but if you disagree with the decision or you feel we have not understood your complaint please inform us of your concerns.
Your complaint can be registered by telephone, email or letter. If your first communication is by telephone we would apprecaite a follow up letter or email highlighting the details of your complaint for our receords. Any contact you make with us should be directed to the Head Office address or telephone number as on our website.
If our final response is beyond 8 weeks from the date of your complaint or you are unhappy with the decision we have made you can take your case to the Financial Ombudsman Service, details as below.
The Financial Ombudsman Service
London E14 9SR
Tel: 0800 0234567 orr 0300 123 9123
Alternatively click here to access our online Complaints form