Complaints
Making a Complaint
We appreciate that now and again that things may go wrong so please kindly let us know so we can address your concerns as soon as possible. We believe we can resolve most issues very quickly but if it does take longer we will be in touch to let you know what the next steps are.
We will keep in touch with you until the matter has been settled but if you do disagree with the decision or feel we have not understood your complaint please let us know.
If you wish to register a complaint please write to or telephone
Ian Ferguson
Armchair Mortgages Ltd
32 Trentham Close
Cannock
Staffs
WS11 7YU
Tel: 01543 477501
Em: ian@armchairmortgages.co.uk
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
Isle of Dogs
London
E14 9SR
Tel: 0800 023 4567