We appreciate that now and again that things may go wrong so please kindly let us know so we can address your concerns as soon as possible. We believe we can resolve most issues very quickly but if it does take longer we will be in touch to let you know what the next steps are.
We will keep in touch with you until the matter has been settled but if you do disagree with the decision or feel we have not understood your complaint please let us know.
If you wish to register a complaint please write to or telephone
Armchair Mortgages Ltd
32 Trentham Close
Tel: 01543 477501
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service
The Financial Ombudsman Service
Harbour Exchange Square
Isle of Dogs
Tel: 0800 023 4567
Armchair Mortgages Ltd is authorised and regulated by the Financial Conduct Authority.
Armchair Mortgages Ltd is entered on the Financial Services Register https//register.fca.org.uk/under reference 612752
The FCA does not regulate some forms of Buy to Let Mortgages.
Registered Office: 32 Trentham Close, Cannock, Staffs, WS11 7YU. Registered in England No 04176510
The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK